Frequently Asked Questions
Frequently Asked Questions
Orders and Payments
You can browse the website or use the search bar (enter product name or code).
Use filters to refine results by:
- Color
- Material
- Price
- Subcategory
- Size
- Browse or search products
- Select size and color → Add to cart
- Review cart and apply promo codes
- Proceed to checkout
- Choose guest or registered user
- Select shipping and payment
- Complete order
- Edit quantities or remove items
- Move items to wishlist
- Apply promo codes
- Check total before checkout
No. You can order as a guest or register for benefits like faster checkout and loyalty rewards.
Accepted methods:
- Credit / Debit Card
- PayPal
- Demo installment payments
Card: charged when shipped (authorized at checkout).
Demo Pay: split into 3 installments.
Yes, uncheck “same as shipping address” and enter a new billing address.
- Order confirmation
- Shipping confirmation
- Delivery confirmation
- Return updates
Check spam or log into your account. Otherwise, contact support.
Account: check Order History
Guest: use “Track Order” page
Possible reasons: out of stock, payment failure, invalid address.
Orders cannot be modified.
They can be canceled within 60 minutes after placing.